Refund & Cancellation Policy

1. Free Trial

Every paid plan starts with a 14-day free trial. No charge is taken during the trial. If you cancel before it ends, your card is never charged.

When the trial ends, the plan you selected is charged automatically and your subscription begins.

2. How Subscriptions Work

Subscriptions renew automatically on your chosen cycle (monthly or yearly) until you cancel. Each period is charged at its start.

Payments are collected by our Merchant of Record, Paddle.com, which also issues your invoice.

3. Cancellation

You can cancel at any time from Settings → Subscription.

• Cancellation takes effect at the end of your current billing period.
• You keep full access until that date — the period you paid for is yours.
• No further charges are taken after that.
• We do not pro-rate remaining days of a period you used. If you did not use it at all, see “7. Refund Requests”.

4. After Cancellation

When the subscription ends, your account moves to the free plan. Capacity beyond the free plan (extra staff, extra branches, add-on features) becomes unavailable.

Your data is not deleted. Past appointments, your customer list and invoices stay accessible and exportable. Resubscribing restores your capacity.

5. Right of Withdrawal

Statutory withdrawal rights are preserved for users acting as consumers, including the 14-day right of withdrawal under EU consumer law and the applicable distance-selling rules in Türkiye.

Our service is provided primarily to businesses; users acting for commercial or professional purposes are generally not consumers, so these rights may not apply to them.

6. SMS & Credit Packs

SMS credit packs are one-time purchases, independent of your subscription.

• Purchased credits do not expire.
• Unused credits are not refundable; they remain in your account.
• Your remaining credits are preserved even if your subscription ends.

7. Refund Requests

“If you did not use it, we refund it.” If your trial ended, you were charged, and you did not actually use the service in that period, we refund the full amount. Just write to us — no proof needed.

“Did not use it” means no appointments were created and no customer notifications were sent in your account during that period. We can see this in our own records.

• Monthly plans: the unused period is refunded in full.
• Yearly plans: request within 14 days of the annual charge and we refund the remainder after deducting time used.
• Periods you actively used are not refunded — the service was delivered.

If you believe a charge was incorrect, duplicated or unauthorised, contact us at support@randevuai.net. We will investigate and refund any amount found to be due.

Because payments run through Paddle as Merchant of Record, refunds are issued by Paddle and typically reach your payment method within 5–10 business days.

8. Service Outages

If a prolonged outage on our side affects your service, we provide a credit extension or refund for the affected period. Just contact support.

9. Contact

For anything about refunds, cancellation or billing: support@randevuai.net