Terms of Service

1. Parties to the Agreement

These Terms of Service constitute a binding agreement between RandevuAI (“Service Provider”) and the businesses and end-customers (“User”) using the platform. By using the platform, you agree to these terms.

2. Service Description

RandevuAI is a SaaS (Software as a Service) platform providing appointment management systems for service businesses. Services include:

• Online appointment creation and management
• Customer database management
• SMS and email notifications
• Reporting and analytics tools
• Staff management
• Service catalog management
• AI-powered scheduling and customer interaction tools

3. Account Creation & Security

You must create an account to use the platform. Your account security responsibilities:

• Provide accurate and up-to-date information
• Keep your password secure and do not share it with third parties
• Take responsibility for all activities occurring under your account
• Immediately report any unauthorized access
• Be at least 18 years old or have parental consent

4. Payment & Subscription

RandevuAI operates on a monthly/annual subscription model:

• Fees are billed according to the selected plan
• Payments are collected in advance
• Cancellation requests take effect at the start of the next billing period
• Unpaid invoices result in account suspension
• Price changes are communicated 30 days in advance
• A 14-day free trial is available (no credit card required)

5. Acceptable Use

When using the platform, you must:

• Act in compliance with applicable laws and regulations
• Not infringe on the rights of others
• Not abuse the platform (spam, bots, etc.)
• Not provide false or misleading information
• Not attempt to circumvent security measures
• Data mining or scraping is strictly prohibited

6. Intellectual Property

All content, design, code, and trademarks of RandevuAI are protected by intellectual property law. Users may only use the platform to receive services; reverse engineering, copying, or distributing is not permitted.

7. Data & Privacy

User data processing is governed by our Privacy Policy (link below). Businesses are responsible for processing their customers’ data within the applicable legal framework (GDPR, etc.).

8. Limitation of Liability

RandevuAI shall not be liable for:

• Force majeure events (natural disasters, war, etc.)
• Damages caused by User’s own misuse
• Failures of third-party services (SMS, email providers)
• Planned maintenance windows
• Data loss (backup responsibility lies with the User)

9. Account Termination

RandevuAI reserves the right to suspend or terminate accounts for violations of these terms. Users may close their account at any time. Account data will be deleted within 30 days of closure (some data may be retained due to legal obligations).

10. Dispute Resolution

Parties shall first attempt to resolve disputes amicably. For international users, disputes shall be governed by the laws of Turkey unless superseded by locally applicable mandatory law. EU/UK consumers may access their local ADR (Alternative Dispute Resolution) mechanisms.

11. Contact

For questions about these terms: legal@randevuai.net