Terms of Service

1. Parties to the Agreement

These Terms of Service constitute a binding agreement between RandevuAI (“Service Provider”) and the businesses and end-customers (“User”) using the platform. By using the platform, you agree to these terms.

2. Service Description

RandevuAI is a SaaS (Software as a Service) platform providing appointment management systems for service businesses. Services include:

• Online appointment creation and management
• Customer database management
• SMS and email notifications
• Reporting and analytics tools
• Staff management
• Service catalog management
• AI-powered scheduling and customer interaction tools

3. Account Creation & Security

You must create an account to use the platform. Your account security responsibilities:

• Provide accurate and up-to-date information
• Keep your password secure and do not share it with third parties
• Take responsibility for all activities occurring under your account
• Immediately report any unauthorized access
• Be at least 18 years old or have parental consent

4. Payment & Subscription

RandevuAI operates on a monthly/annual subscription model:

• Fees are billed according to the selected plan
• Payments are collected in advance
• Cancellation requests take effect at the start of the next billing period
• Unpaid invoices result in account suspension
• Price changes are communicated 30 days in advance
• A 14-day free trial is available (no credit card required)

5. Acceptable Use

When using the platform, you must:

• Act in compliance with applicable laws and regulations
• Not infringe on the rights of others
• Not abuse the platform (spam, bots, etc.)
• Not provide false or misleading information
• Not attempt to circumvent security measures
• Data mining or scraping is strictly prohibited

6. Intellectual Property

All content, design, code, and trademarks of RandevuAI are protected by intellectual property law. Users may only use the platform to receive services; reverse engineering, copying, or distributing is not permitted.

7. Data & Privacy

Data belonging to your own (business) account is processed under our Privacy Policy and Privacy Notice. For your customers' data, section 8 below applies.

9. Data Processing Agreement (your customers' data)

The customer information you enter into your booking system (name, phone, email, appointment history, notes) legally belongs to YOU. For that data you are the controller and RandevuAI is the processor. This section is the written agreement between us under KVKK and Article 28 of the EU General Data Protection Regulation; it applies for as long as you use the service and needs no separate signature.

RandevuAI undertakes to:

• Process only on your instructions. We process your customer data solely to deliver the service and for the purposes you set. We do not use it for our own purposes, sell it, or pass it to third parties for marketing.
• Keep it confidential. Everyone with access is bound by confidentiality.
• Keep it secure. We apply technical and organisational measures including encrypted connections, access control, regular backups and logging.
• Sub-processors. We use infrastructure providers to deliver the service; they are listed explicitly in our Privacy Notice and the same obligations are passed on to them. If the list changes, the notice is updated.
• Assist with requests. If your customer asks you to delete, correct or provide a copy of their data, we give you the tools and support to comply.
• Notify breaches. If an incident affects the security of the data, we inform you without undue delay so you can meet your own notification duties on time.
• Delete or return at the end. You can export your data when you close your account, and we delete it on request, except records we must keep by law.
• Transparency and audit. We make available the information needed to demonstrate that we meet these obligations.
• Unlawful instructions. If we believe an instruction breaches the law, we tell you before acting on it.

Any transfer of data outside your country happens through the infrastructure providers listed in our Privacy Notice, with the required safeguards in place.

Your responsibility: inform your customers, obtain their consent where required, and enter only the data your business actually needs.

9. Limitation of Liability

RandevuAI shall not be liable for:

• Force majeure events (natural disasters, war, etc.)
• Damages caused by User’s own misuse
• Failures of third-party services (SMS, email providers)
• Planned maintenance windows
• Data the User deletes themselves, and losses on their own device (we back your data up regularly and you can export it at any time)

10. Account Termination

RandevuAI reserves the right to suspend or terminate accounts for violations of these terms. Users may close their account at any time. Account data will be deleted within 30 days of closure (some data may be retained due to legal obligations).

11. Dispute Resolution

Parties shall first attempt to resolve disputes amicably. For international users, disputes shall be governed by the laws of Turkey unless superseded by locally applicable mandatory law. EU/UK consumers may access their local ADR (Alternative Dispute Resolution) mechanisms.

12. Contact

For questions about these terms: legal@randevuai.net